Effective Date: 11/02/2024

At Materise Enterprises, we are committed to ensuring your satisfaction with our products and services. This Returns, Refund, and Warranty Policy outlines the procedures and conditions applicable to returns and refunds, as well as the warranty coverage for the products we sell. By purchasing from us, you agree to the terms of this policy.

You are entitled to cancel your order within 07 days by giving appropriate reason for doing so.

The deadline for canceling an order is 07 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail support@ematerise.com

We will reimburse you no later than 07 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

1. Returns Policy

1.1 Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

The goods were purchased in the last 07 days
The goods are in the original packaging

The following goods cannot be returned:

The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any items that does not meet the above return conditions at our sole discretion.

1.2 Return Process

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at [insert contact information] to inform us of your intent to return the product.
Provide Details: Include your order number, a description of the issue, and any supporting photos.
Receive Return Authorization: Our team will provide you with a Return Authorization (RA) number and further instructions on how to proceed with the return.
Pack the Product: Safely pack the product in its original packaging and include the RA number on the outside of the package.
Ship the Product: Send the package to the address provided by our customer service team. Please retain the shipping receipt for your records.

2. Refund Policy

2.1 Processing Refunds

Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [insert number] business days. Refunds will be issued via the original payment method used during the purchase.

2.2 Partial Refunds

In certain situations, only partial refunds may be granted:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item returned after the 07 days window.

2.3 Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., incorrect item sent, defective product).

3. Warranty Policy

3.1 Warranty Coverage

Materise Enterprises provides a warranty on certain products sold through our platform. Warranty terms may vary based on the manufacturer. The warranty typically covers:

Defects in materials and workmanship under normal use for a period of [insert warranty period] from the date of purchase.
The warranty does not cover damage resulting from misuse, neglect, accidents, or unauthorized modifications.

3.2 Claiming Warranty

To claim warranty service:

Contact Us: Notify our customer service team at [insert contact information] and provide your order details and a description of the issue.
Return the Product: If instructed, return the defective product along with a copy of your purchase receipt and any relevant documentation.
Evaluation: The product will be evaluated to determine if the warranty conditions are met. If approved, we will repair or replace the product at no charge.

3.3 Limitations

Our liability under the warranty is limited to the repair or replacement of the defective product. We will not be liable for any incidental or consequential damages arising from the use or inability to use the product.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Badarpur, New Delhi- 44, India

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@ematerise.com

Returns, Refund, and Warranty Policy